Terms of Service

Last updated: 25 September 2026

These Terms of Service ("Terms") govern your access to and use of the Nadara Gulf online store at nadaragulf.com (the "Store") and any purchase you make from it. By using the Store or placing an order, you agree to these Terms. If you do not agree, please do not use the Store.

1. Who we are

The Store is operated by Nadara Gulf, based in Mawallah South, Muscat, Sultanate of Oman. You can contact us by WhatsApp on +968 9115 4216 or by email at nadaragulf@gmail.com.

2. Eligibility

You must be at least 18 years old, or the age of majority in your place of residence, to place an order. By ordering you confirm that the information you provide is accurate and that you are authorised to use your chosen payment method.

3. Products, pricing and availability

All prices are shown in Omani Rial (OMR) and include applicable taxes unless stated otherwise. We make every effort to display products, descriptions and prices accurately, but errors may occur. If we discover an error in the price or description of an item you have ordered, we will contact you and you may confirm the corrected order or cancel it. Products are subject to availability, and we may limit quantities or discontinue any product at any time.

4. Orders and acceptance

Your order is an offer to buy. A confirmation message acknowledges that we received your order; a contract is formed only when we dispatch the order. We may decline or cancel an order — for example if the item is unavailable, if there is a pricing error, or if we suspect fraud — and if you have paid, we will refund the affected amount.

5. Delivery

We deliver across the Sultanate of Oman and the United Arab Emirates. Delivery charges, thresholds and estimated times are set out in our Shipping & Delivery Policy, which forms part of these Terms. Delivery times are estimates and are not guaranteed.

6. Payment

Cash on Delivery (COD) is available in Oman. For orders delivered to the United Arab Emirates, the available payment methods are shown at checkout. You must pay the full amount, including any delivery charge shown at checkout, before or on delivery as applicable.

7. Returns and refunds

Returns, exchanges and refunds are governed by our Refund Policy, which forms part of these Terms. Nothing in these Terms limits any rights you have under the mandatory consumer-protection laws of Oman or, for UAE customers, of the United Arab Emirates.

8. Acceptable use

You agree not to misuse the Store, including by attempting to interfere with its normal operation, gain unauthorised access, or use it for any unlawful purpose. All content on the Store, including text, images and logos, is owned by or licensed to Nadara Gulf and may not be copied or used without our permission.

9. Product information and use

Product descriptions are provided for general information. Always read the label and follow the manufacturer's instructions. If you have a skin condition, allergy or medical concern, seek professional advice before use. Cosmetic products are not medicines and are not intended to diagnose, treat or cure any condition.

10. Limitation of liability

To the fullest extent permitted by law, Nadara Gulf is not liable for indirect or consequential loss arising from your use of the Store. Nothing in these Terms excludes any liability that cannot be excluded under applicable law, including liability under mandatory consumer-protection law.

11. Governing law

These Terms are governed by the laws of the Sultanate of Oman, and the courts of Oman have jurisdiction, without prejudice to any mandatory consumer rights available to customers in their country of residence, including the United Arab Emirates.